Terms & Conditions

By signing up or using Winkels you represent that you have legal capacity to enter into agreements and to accept these Terms on your own behalf or on behalf of the legal entity you manage. If you do not accept these Terms, you may not use the service.

Winkels is a technology tool that lets merchants manage products, sales, orders, payments and online presence (public catalog). The service is provided "as is" and accessed through winkelsapp.com and its subdomains.

The available features may vary depending on the plan (Basic / Pro / add-ons). Winkels may modify, add or discontinue features, providing notice when the change materially affects the contracted service.

To use Winkels you must register an account. There are different user types, each with distinct permissions and access:

• Owner (store owner): holder of the commercial account, responsible for plan selection and store information.
• Collaborator: person invited by the owner to operate the store with a role (admin, manager, cashier, kitchen). Permissions are defined in the panel.
• Buyer: optional account to purchase from Winkels stores and save favorites.

You are responsible for keeping your credentials confidential, including your collaborators'. Winkels is not liable for unauthorized access resulting from failure to comply with this obligation.

Plans are contracted via recurring billing through MercadoPago. The plan price and billing currency (ARS/BRL) are clearly shown before subscribing and may be adjusted in the future with prior notice.

Billing follows the cycle you choose — monthly or annual — and renews automatically until you cancel. It is your responsibility to keep a valid payment method on file. Failed payments trigger a retry and dunning process; if the payment is not resolved within the grace period, the store is suspended until the payment method is updated.

Additional modules contracted outside your plan are billed pro-rata for the remaining portion of the current cycle.

Price adjustments. Prices denominated in Argentine pesos (ARS) are updated periodically to track operating costs and the price index. Winkels may apply adjustments no more frequently than every three (3) months, notifying the email address on file at least fifteen (15) calendar days in advance. The adjusted price takes effect from the billing cycle following the notification. If you do not agree with an adjustment, you may cancel your subscription before it takes effect at no cost or penalty. Annual subscriptions keep the price paid until the end of the contracted period.

Winkels may offer a free trial, granted ONCE per account holder. If you re-subscribe with the same email after having consumed the trial, billing is immediate on the next cycle.

During the trial, all features of the selected plan are available. Once the period expires, billing occurs automatically unless you previously cancelled.

You can cancel your subscription yourself, at any time and without calling anyone, from the panel under Settings → Plan (/dashboard/settings/plan). Cancellation takes effect at the end of the current paid cycle: you keep full access until then.

No pro-rated refunds are issued for cancellations within an already invoiced cycle, unless required by applicable law.

Winkels runs a referral programme: whoever recommends the platform earns a commission on what each business that signs up with their code pays. Taking part is optional and free.

Linking a MercadoPago account is required to obtain a code: it is the only channel through which we settle commissions. Without that link no code is issued and no commission accrues.

The commission rate and the number of months paid for each referred business are those in force when that business signs up, and are shown in your referrals panel. The quota is measured in MONTHS OF SERVICE, not in charges: if the referred business pays a year up front, all remaining quota months are settled at once.

A code is only valid for sign-ups from the same country as the linked MercadoPago account. Self-referral is not allowed, nor is using the programme through accounts created solely to generate commissions.

Commissions are credited after a retention period from the charge, which exists to confirm the payment is final. If the referred business’s payment is later reversed (chargeback, refund or dispute), the corresponding commission is reversed and offset against that referrer’s future commissions.

We may suspend or terminate a code in cases of fraud, abuse or breach of these Terms. Commissions already accrued and final are settled normally, except those arising from the questioned transactions.

To operate, Winkels integrates third-party services: MercadoPago (subscription billing and optionally your own sales), Kapso (WhatsApp), AI providers (Anthropic, Google, OpenAI, for AI-assisted product loading) and Amazon Web Services (hosting).

Use of these services is subject to their own terms. Winkels does not control and is not liable for outages, price changes or modifications those third parties introduce.

Content you upload to your store (products, images, texts, prices, customer data) is your property and sole responsibility. By uploading it, you grant Winkels a limited license to store, process and display it in your store and — when applicable — in the marketplace, solely to provide the service. It is prohibited to:

• Upload illegal content, content that infringes intellectual property, that is misleading, or that promotes discrimination, violence or abuse.
• Offer products or services whose sale is prohibited by applicable law (unauthorized weapons, controlled substances, etc.).
• Use Winkels for fraudulent activities, money laundering, or any regulatory violation.
• Collect data of other users or stores by automated means without authorization.

The software, brand, designs, code and documentation of the Winkels service are the exclusive property of its holder. These Terms do not grant any right over them beyond the normal use of the contracted service.

We may suspend or terminate an account if we detect violation of these Terms, fraud, unpaid debt, prohibited content, or risk to other users. Except in serious cases or legal requirements, we provide reasonable prior notice.

You may also close your account at any time. Termination does not release pending financial obligations.

Winkels is offered "as is". We do not warrant that the service is free of interruptions or errors. To the maximum extent permitted by applicable law, Winkels is not liable for indirect damages, lost profits, loss of data or business opportunities arising from use of the service.

In any case, Winkels' total liability shall not exceed the amount paid by the user in the three (3) months prior to the event giving rise to the claim.

These Terms do not affect the non-waivable rights of end users under applicable consumer protection law (Law 24.240 in Argentina, CDC in Brazil, and equivalents), particularly the right of withdrawal, pre-contractual information and protection against abusive clauses.

We may update these Terms. Changes are published on this page, with the last-updated date shown above. Material changes are also notified by email to the owner with reasonable advance notice.

These Terms are governed by the laws of the República Argentina. For any dispute arising from them, the parties submit to the jurisdiction of the Tribunales Ordinarios de la ciudad de Río Cuarto, Provincia de Córdoba, República Argentina, waiving any other forum.